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Privacy Policy

Last updated: January 2025

1. Introduction

Reliable Route Planner ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our route optimization service and website.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Company information
• Account credentials
• Payment information
• Communications with us

Usage Information

We automatically collect certain information about your use of our Service:

• Route data and delivery information you input
• Usage patterns and preferences
• Device information and IP address
• Browser type and operating system
• Pages viewed and time spent on our Service

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our Service
• Process transactions and billing
• Improve and optimize routes
• Provide customer support
• Send important notices and updates
• Analyze usage patterns to improve our Service
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Union, our legal basis for collecting and using your personal information depends on the specific context:

• Contract: Processing necessary to perform our service contract with you
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications (you can withdraw consent anytime)
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who help us operate our Service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: When you give us explicit permission

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights (GDPR)

If you are located in the European Union, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Request restriction of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Children's Privacy

Our Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: Data Protection Officer, Reliable Route Planner

For EU residents, you also have the right to lodge a complaint with your local data protection authority.